FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS
MEMBERSHIP QUESTIONS
TriplePlus$ QUESTIONS
VOUCHERS QUESTIONS

GENERAL

  • Upon making payment, simply let our staff know that you are a TriplePlus member and present your unique membership QR code in the app. Our outlet team will scan the QR code to verify your membership and apply the relevant vouchers or benefits.

     

    For outlets with an Order-at-Table system, simply scan the QR code on the table. If you already have the app downloaded, the link will open the app directly for you to place your order. You will be able to apply eligible vouchers or redeem TriplePlus$ at checkout.

  • TriplePlus is a loyalty programme designed to reward and thank customers for dining at Commonwealth Concepts outlets in Singapore. Members can earn TriplePlus$ across participating outlets and brands, and enjoy a range of exclusive benefits across more than 15 brands.

    Members can use their earned TriplePlus$ to unlock more rewarding dining experiences, while enjoying access to vouchers, promotions, and other membership privileges.

    If you choose to receive communications from Commonwealth Concepts, you may also be among the first to hear about the latest news, exclusive offers, and special updates.

  • TriplePlus allows you to earn rebates $ when you dine at participating stores from more than 10 brands. These rebates $ will then be available for use from your next visit onwards.

    Plus2 and Plus3 members will also get to enjoy greater rebate rates, 1-for-1 & discount vouchers, and more.

    Do note that the program is only applicable for dine-in and takeaway spend.

  • The current participating establishments are:

    • Bedrock Bar & Grill

    • Bedrock Origin

    • Baker & Cook

    • CIN CIN

    • Empress Restaurant

    • Fat Cow

    • Fireplace by Bedrock

    • Ginkyo by Kinki

    • Kinki Restaurant + Bar

    • Miyoshi by Fat Cow

    • Mo & Jo

    • Native Kitchen

    • Swissbake Café (The Central)

    • All PastaMania outlets (except PastaMania Pronto @ Pioneer Mall, Toa Payoh and Changi Airport T2)

    • Plank

    • The Marmalade Pantry (ION)

    • The Marmalade Pantry (Novena)

    • The Marmalade Pantry (Downtown)

    • Zac Butchery

  • If you have opted in to receive communications, you will receive exclusive limited-time offers, promotions, and updates by email.

  • The TriplePlus program offers three membership tiers, each with its own set of benefits:

    Plus1: Free membership. Renews automatically every year.

    Plus2: $24.99 nett for a 6-month membership. Renews automatically every 6 months unless cancelled.

    Plus3: $39.99 nett for a 12-month membership. Renews automatically every year unless cancelled.

    To compare the benefits of each tier, visit: https://tripleplus.sg/

  • Commonwealth Concepts will use your email address to send you exclusive offers, the latest news, updates, and promotions from time to time.

  • Feature to be launched soon. Stay tuned for more exciting news.

  • Feature to be launched soon. Stay tuned for more exciting news.

  • Your membership will auto-renew unless you opt out.

    Upon renewal, any un-used existing vouchers will be removed and replaced by a new set of vouchers.

    You may choose to opt out by logging into your account at https://www.tripleplus.sg/.

    • Select the menu button on the top right, and select [Subscription].

    • Select [enroll/update] next to the membership tier you are currently subscribed to.

    • You will be redirected to a page that shows your subscription details, with the option to cancel the auto-renewal or update your payment method.

    You will also receive an email notification 30 days prior to the date of auto-renewal, with option to opt out of auto-renewal or update your payment method.

MEMBERSHIP

  • To register for a TriplePlus membership, first download the TriplePlus app from the App Store or Google Play. Once you've installed the app, create your account by completing the registration process.

    After your registration is successful, you can start earning TriplePlus$ and redeeming your vouchers. Please note that some vouchers are exclusive to Plus2 and Plus3 members.

  • No. Each TriplePlus membership must be registered with a unique mobile number and email address. A mobile number or email address can only be associated with one membership account.

  • Log in to the TriplePlus app to view your vouchers and TriplePlus$ balance.

    Tap Vouchers on the app homepage to view your available vouchers and their respective expiry dates.

    Your TriplePlus$ balance is displayed on the app homepage. Tap on your balance to view your purchase history and TriplePlus$ transaction history.

    TriplePlus$ remain valid throughout your membership period and will expire one month after your membership expires. For example, if your membership expires on 31 December 2026, your remaining TriplePlus$ will expire on 31 January 2027.

    The app does not send notifications when vouchers are about to expire, so be sure to redeem them before their expiry date. However, you will receive an email reminder one month before your TriplePlus$ expire.

    Please note that expired vouchers and TriplePlus$ cannot be reinstated.

  • No. TriplePlus memberships are strictly non-transferable and can only be used by the registered member.

  • You may upgrade from Plus2 to Plus3 at any time.

    When you upgrade, you will not retain any previously accumulated TriplePlus$ from your Plus2 membership. However, any unused Plus2 vouchers will be removed from your account, and a new set of Plus3 vouchers will be credited upon successful upgrade.

    We recommend using all Plus2 vouchers before proceeding with an upgrade.

    If you choose to upgrade at the end of your current membership term, you may do so directly via your membership account. If you wish to upgrade mid-term, please contact us so we can assist you. Please note that refunds for any unused portion of your Plus2 membership will not be provided in the event of a mid-term upgrade.

    Upon expiry of either Plus2 or Plus3 membership, you will automatically be downgraded to Plus1.

    TriplePlus$ remain valid throughout the membership period and will expire one month after membership expiry. For example, if your membership expires on 31 December 2026, your remaining TriplePlus$ will expire on 31 January 2027.

  • Please note that all membership fees are strictly non-refundable.

    In addition, no refund will be provided for any unused portion of your Plus2 membership fee if you choose to upgrade your membership.

TriplePlus$ FAQ

  • TriplePlus $ are dollar amounts earned each time you dine at our participating outlets. The amount you earn depends on your membership tier, and these TriplePlus $ function just like cash that can be used to offset your bill ($1 TriplePlus $ = $1).

    Here's how you can ensure you receive your TriplePlus $:

    Order-at-Table Option:

    When dining at outlets with Order-at-Table service, scan the QR code on your table.

    If you are a member, you will be directed to the TriplePlus app to log in and place your order. If you are not yet a member, you will need to download the app and register for a TriplePlus account or log in.

    Using the app to place your order ensures that your membership details are captured so that TriplePlus $ can be credited to your account accordingly.

    Ordering through Staff:

    Please inform our outlet service crew that you are a TriplePlus member before placing your order and show the unique QR code from your TriplePlus app during payment.

    This allows our team to tag your membership account to your order before the bill is closed, ensuring that TriplePlus $ is credited correctly.

    Please note:

    • Once the order is placed and the bill is closed, we will not be able to make any adjustments to your TriplePlus $.

    • TriplePlus $ cannot be earned or redeemed on split bills.

    • TriplePlus $ are only applicable for dine-in and takeaway orders; they are not applicable for delivery.

  • Rebates can be used on your next visit at any participating outlet. You decide how much of your rebates to use and can accumulate them for later use. Rebates expire 6 months from earning.

    Ordering Through Staff:

    Just provide your membership mobile number when ordering.

    Order-at-Table:

    For outlets with Order-at-Table, scan the QR code, log in, and use rebates at checkout.

    • Rebates cannot offset membership fees.

  • TriplePlus $ are calculated based on the receipt amount before tax, service charge, and tips.

    TriplePlus $ are automatically calculated and credited to your account once payment has been made.

  • All TriplePlus$ will remain valid throughout the member's membership period and will expire upon membership expiry, subject to a 1-month grace period extended to all members. For example, if a member's membership expires on 31 December 2026, all TriplePlus $ will expire on 31 January 2027.

  • Once TriplePlus $ have expired, they cannot be reinstated, and no requests for extension of validity or expiry will be entertained.

    All TriplePlus $ remain valid throughout the member’s membership period and will expire upon membership expiry, subject to a 1-month grace period extended to all members. For example, if a member’s membership expires on 31 December 2026, all TriplePlus $ will expire on 31 January 2027.

    You may track your TriplePlus $ by logging into your membership account. Your TriplePlus $ balance is displayed on the app homepage. Tap on your balance to view your purchase history and TriplePlus $ transaction history.

  • Simply pay with Mastercard to earn additional TriplePlus $. The extra TriplePlus $ will be automatically credited to your account after payment.

    See the full rebate rates here.

  • TriplePlus$ will not be earned on any portion of the bill paid using existing TriplePlus$. However, TriplePlus$ will still be earned on any remaining outstanding amount paid on the same bill.

  • TriplePlus$ rebates are only applicable for dine-in and pick-up orders.

    You will not be able to earn TriplePlus$ on merchandise, gift cards, promotional and seasonal items, hampers, corporate orders, or delivery orders.

    Only à la carte items are eligible to earn TriplePlus$ . This excludes upsized items, set menus, promotional and seasonal items, customised orders, and items eligible for 1-for-1 mains.

    TriplePlus$ cannot be earned or redeemed on split bills.

  • If you pay using a cash voucher, you will earn TriplePlus$ on the remaining bill amount after the voucher has been applied.

    If you use other discounts, 1-for-1 offers, or promotional vouchers, no TriplePlus$ will be earned on the transaction.

  • The rebate amount will typically be reflected immediately after the transaction is completed. However, in some cases, there may be a slight delay in processing.

  • No, TriplePlus$ can only be earned when you are signed in to your member account at the time of placing your order.

    Requests to credit TriplePlus$ after the transaction has been completed will not be accepted.

  • No, all TriplePlus$ accumulation is completed at point of billing.

    No, all TriplePlus$ are credited at the time of billing.

    Requests to accrue TriplePlus$ for past or backdated transactions will not be accepted

  • If a refund is processed, your TriplePlus$ will be deducted from your account within one working day

  • You can contact us at enquiry@tripleplus.sg. Please attach a screenshot of your receipt along with your registered mobile number and email address.

  • No, all TriplePlus$ and vouchers are non-transferable.

  • No, TriplePlus$ cannot be used to offset membership subscription fees. Please refer to “How do I use/redeem my TriplePlus$ ?” for more information.

VOUCHERS

  • If you are paying with a Commonwealth Concepts cash voucher, TriplePlus$ will be awarded based on the remaining bill after the voucher is applied, provided the order consists of à la carte menu items only. This excludes promotional or seasonal items, set menus, hampers, merchandise, gift vouchers, corporate orders, and takeaway orders.

    If you use non-TriplePlus vouchers, such as mall vouchers, no TriplePlus$ will be awarded for the transaction.

  • No, all TriplePlus$ and vouchers are non-transferable.

  • After logging into your membership account, you can view all available TriplePlus$ and eligible vouchers in the app.

  • Yes, vouchers linked to your membership tier will expire on the same day your membership expires. Exceptions apply, for example, birthday vouchers are valid for 30 days from the date of issuance, while ad hoc promotional or seasonal vouchers are valid for a limited period. You can view your vouchers and their expiry dates by logging into your membership account.

  • You will receive your birthday voucher after 1200 hrs on the first day of your birthday month.

    If you register, update, or upgrade your membership during your birthday month, the voucher will be credited immediately.

    No birthday voucher will be issued if your membership account does not include your birthday details.

  • Your birthday voucher(s) are only valid during your birthday month.

  • This is to show the total quantity of the vouchers you are entitled to. Instead of displaying the same voucher 3 times, and to streamline your browsing experience, we have indicated the voucher count in the brackets instead. [1/3] means that you have 3 vouchers remaining, [2/3] shows that you have used 1 voucher and 2 vouchers remain. [3/3] means that you are at your last voucher for the outlet or promotion.

  • For Plus2 and Plus3 accounts, vouchers are credited immediately upon purchase, except for birthday vouchers.

    Birthday vouchers are issued on the first day of your birthday month. If you register during your birthday month, the voucher will be credited immediately upon sign-up. No birthday voucher will be issued if your membership account does not include your birthday details.

  • Yes, generally all vouchers cannot be used on the following days:

    • The entire day of public holidays and special occasions*

    *Examples of special occasions include Valentine’s Day, Easter Sunday, Mother’s Day, Father’s Day, and New Year’s Eve.

    During the F1 period, acceptance of TriplePlus vouchers and discounts is subject to the discretion of participating outlets.

    Other terms and conditions may apply to individual vouchers.

  • All vouchers are not stackable and cannot be used in conjunction with other vouchers or promotions, except for 1-for-1 mains vouchers. For 1-for-1 mains, up to two vouchers may be used in a single receipt, subject to a minimum of four diners. One voucher may be redeemed for every two diners. Splitting of bills to utilise multiple vouchers or promotions is not permitted.

  • To receive seasonal vouchers, you must consent to receiving emails, as this is the channel used to share seasonal promotions. You can give consent by ticking the “Allow email” checkbox in your account settings.

  • No, expired vouchers cannot be reinstated.

    Requests to reinstate expired vouchers will not be entertained.

Store Value Card

  • Yes. If you pay using a combination of a Store Value Card and a Credit Card, you will still earn TriplePlus $. However, please note that additional Mastercard rebates do not apply to transactions made using split payments between a Store Value Card and a Mastercard.

  • No. Store Value Cards are non-transferable.

  • Yes. The balance in your Store Value Card is valid for 1 year from the date of your last top-up. If you top up your Store Value Card before the current validity period expires, the validity will be extended and reset to 1 year from the date of the latest top-up.

Gift Card

  • Yes. You can gift a Gift Card with a value of up to $999

  • Yes. The Gift Card will expire 60 days after it is sent if it has not been accepted by the recipient. No refund will be issued to the sender if the Gift Card expires unclaimed.

  • Yes. The sender will receive a reminder 30 days after the Gift Card is sent if the recipient has not yet accepted it.

  • The recipient will be notified by email that they have received a Gift Card